Time：June 14,2024,10AM
Speake：Dr. Adela Chen
Associate Editor of MiS Quarterly
Associate Professor of Computer Iniormation Systems at Colorado State University
Chair: Prof.Xi Chen, Department of Data Science and Engineering Management
Venue：Room A523, SOM
Organized by：
Discipline and Research Affairs Offce
Department of Data Science and Engineering Management
Title：
Interruption Management as Control: Strategies and the Role of Technology
Abstract：
Interruptions facilitated by communication technologies are an inescapable aspect of both our professional and personal lives. In this study, we build upon and extend the existing literature by proposing a comprehensive framework for interruption management, termed “Interruption Management as Control.” This framework spans the five critical stages of interruption management: prevention, detection, interpretation, integration, and resumption. By focusing on the factors that influence the cognitive costs associated with an interruption at each of these stages, the Interruption-Management-as-Control framework posits that effective interventions are those that adeptly manage these factors, thereby minimizing the adverse impacts of interruptions. This approach offers a novel theoretical perspective, conceptualizing interruption interventions as strategic decisions regarding what aspects to control at each stage and determining the responsible entity for this control – whether it be the individual, technology, or established social norms. By delineating the specific objectives and targets of interruption management at each stage, our framework facilitates a comprehensive and systematic approach to both conceptualizing interruption management and designing interventions. Moreover, by pinpointing the elements that need to be managed – rather than prescribing specific methods – our framework maintains a level of abstraction conducive to generating a wide array of interventions across various mechanisms and technological solutions.
